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what's app crash after update

shxz
Star II

After updating the latest version of my Asus What's App I can't use it at all, how do I solve it?

2 ACCEPTED SOLUTIONS

Accepted Solutions

Titan_ASUS
Community Manager
Community Manager

It seems most users still have this issue after 2.24.6.77 updated (while mine resolved). Thanks for feedback and I've reported this to our dev. team and will get back to you soon. Thanks.

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Titan_ASUS
Community Manager
Community Manager

Hi, we will fix this issue on next FOTA and sorry for causing your inconvenience. For short-term solution, please follow steps below to have a prompt solution.

1. Download the APK from either link 1 or link 2.

2. Install the APK (referring to the video "SOP for installation").

3. Reboot phone and check if issue resolved.

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14 REPLIES 14

shxz
Star II

please help, I'm very confused because I can't get information from the campus where I study

@Mattias_ASUS  Please your attention here 

This is a very serious problem, many of us use WhatsApp as our study or work tool.

We cannot be harmed in this way by a bad update.

Mostwantx24
Star I

Got same problem here

1000038444.jpg

Jesp_r
Rising Star II

I have the same problem. After the last update, WhatsApp closes continuously. There's no use reinstalling the app, it closes and crashes.