Dear ASUS Support Team,
I would like to report several critical issues I have been experiencing with my ROG Phone 7 after the recent firmware update (version 35.0604.0820.68).
Speaker Volume Issue:
After the update, the speaker volume has become significantly lower, even when set to the maximum level. This affects all types of audio, including media playback and video calls. The volume is so low that it is difficult to hear properly, even in a quiet environment.
Game Performance Issue (Mobile Legends):
I am experiencing severe frame drops and stuttering when playing Mobile Legends. Although the display is set to 120Hz and the in-game settings are configured to ultra frame rate, the gameplay appears to run at around 30fps or lower. This makes the gaming experience very unpleasant.
I have already tried the following troubleshooting steps:
Reinstalling the game
Changing Armory Crate settings to X Mode and advance & clearcache
Applying performance profiles, including the official ASUS profile for the game
Unfortunately, none of these actions have resolved the issue. I have also tested the same game on other devices using identical settings, and the performance on those devices is smooth, which suggests the problem lies specifically with the ROG Phone 7 after this update.
I kindly request your assistance in resolving these problems or providing a patch to restore the expected performance and audio levels. Thank you for your attention and support.
