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ROG7 Refresh Rate / Stutter Issue

Intervene
Star III

Every single ROG7 has an issue due to what I believe is the refresh rate not being correct which causes all content to stutter. This issue was picked up on DXOMark here (https://www.dxomark.com/asus-rog-phone-7-display-test/)

If you set the refresh rate to 60hz, the actual refresh rate will be ~61hz
If you set the refresh rate to 120hz, the actual refresh rate will be ~121hz

This leads to duplicate frames and is extremely apparent when playing games like Super Meat Boy Forever that scroll at a fixed speed. You can also see this on testufo.

Using the FPS overlay, you'll see the framerate exceed 60fps and sit at 61.

This means every 60 frames or so, there will be a duplicate frame.

This issue does not occur on the ROG2 which is my previous phone.
I have done a full factory reset of the phone and the same issue occurs.
DXO Mark made a comment on the issue.

ASUS needs to investigate this. I understand its not the latest model, but this stutter completely ruins this phone for me.

25 REPLIES 25

Intervene
Star III

Searching on the forums, another user highlights the same issue 

https://zentalk.asus.com/t5/rog-phone-7/rog-phone-7-ultimate/m-p/420399/highlight/true#M2521

Intervene
Star III

I've attached a video demonstrating the issue. You will need to go through the video frame by frame. This doesn't appear to be specific to certain software, its affects everything. 

Intervene
Star III

Here is a screenshot showing the refresh rate being above 60hz. The ROG7 hovers around 61.15hz which appears to be the cause of the stutters, while the ROG2 hovers around 59.75 (ROG2 has no stutters at all).

Thank you for this information, I will forward it to the team!