This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ROG Phone 7 Ultimate Stuck in Boot Loop

ryououki
Star II

I have a US version ROG Phone 7 Ultimate that has been upgraded to Android 14 since March 2, 2024 and today was the first time I have rebooted the phone since the upgrade and am stuck in a boot loop where the phone boots up and gets to the unlock screen, but then after a couple seconds shows the ROG logo again and a few seconds later goes back to the unlock screen over and over again.

I tried steps I found of others mentioning the same problem of boot looping for the ROG Phone 7 on Reddit.  Steps recommended were plugging phone in for a few minutes, PWR+VOLDown for reboots, safe mode booting does not work, and leaving plugged in to power for over 30 minutes. None of those steps worked.

After several things tried, I found something that consistently works for me so far to stop the boot looping. By ejecting the SIM card from the phone, the phone will do the boot loop 1 or 2 more times and then stay up with no issues, except that the cellular service is unavailable. However, if I reinsert the SIM card again, the boot looping starts up again until I remove the SIM card again. I have tried it in SIM card slots 1 and 2 with same results. I have also tried different SIM cards as well with same results.

When I originally upgraded to Android 14 on my ROG Phone 7 Ultimate, it went to version WW_Phone-34.1010.0820.60-0. After figuring out leaving the SIM card out stopped the boot looping and I could use the phone again, I checked for an update and there was one that upgraded it to WW_Phone-34.1010.0820.65-0. However this update did nothing to fix my problem.

I am posting this up in case it helps someone else with the same problem to at least be able to get to their data and apps on the phone. I can't deal with a factory reset at this time though but at least I can back up configurations of apps on the phone in case I have to go that route. However, it is seriously ridiculous that these flagship phones would have this issue!

ASUS we need a fix for this!  I am attaching a video showing the problem as well.

52 REPLIES 52

I've sent you a message with the log files and video of the issue being recreated.

I sent you another message with the link to the Google Drive share of the logs captured as well as video of the entire process.  Thank you again.

Hello everyone!

First of all I want to thank everyone for providing logs, you are amazing! Thanks to this, the team has been able to pinpoint the issue and they are working on a fix.
The team will be doing some testing and I'll get back to you when I have a date for the fix.

Thank you so much for helping with this, and with being so prompt thus far!

Just PM'd you my log.

Please update us as soon as you hear anything from the Dev team.

Thanks!