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Aeroactive Cooler 6 update failed

Eqram_Slayerz
Star III
p-20221108-111415.jpg
When i first installed the cooler , the update pop-up , along the update happened , suddenly it failed then after that i remove the cooler and tried to attach back to phones , hoping the update would pop-up again but it never happens , i cant even control it using armoury crate ... Any help or solutions ?
2 ACCEPTED SOLUTIONS

Accepted Solutions

Mattias_ASUS
Moderator
Moderator
For this case, I would recommend reaching out to your closest ASUS Service Center.
https://www.asus.com/support/service-center-location

View solution in original post

FunBike31
Community Legend I
Yes it's true, to confirm it will be necessary to stop and restart the ROG6 without the fan, then reconnect it.
If the ROG recognizes the fan and wants to make a bet, which will certainly fail, it's a firmware problem.
If not, the firmware of the fan has been permanently broken by the update stop and the solution is the service center

View solution in original post

5 REPLIES 5

Mattias_ASUS
Moderator
Moderator
For this case, I would recommend reaching out to your closest ASUS Service Center.
https://www.asus.com/support/service-center-location

FunBike31
Community Legend I
Mattias_ASUS

For this case, I would recommend reaching out to your closest ASUS Service Center.

https://www.asus.com/support/service-center-location


View post
Except the Hardware which seems more reliable on the 6D, A large part of the bugs are found on the 6 / 6pro and 6D, you are sure that it needs to go to the service center, I vote 99% that this problem on the 6D is common with the 6/6Pro
https://zentalk.asus.com/zh/discussion/65298/rog-6-ud-%E9%A2%A8%E6%89%87%E5%AE%89%E8%A3%9D-%E9%87%8D...

Mattias_ASUS
Moderator
Moderator
FunBike31

https://zentalk.asus.com/en/discussion/comment/237649#Comment_237649

Except the Hardware which seems more reliable on the 6D, A large part of the bugs are found on the 6 / 6pro and 6D, you are sure that it needs to go to the service center, I vote 99% that this problem on the 6D is common with the 6/6Pro

https://zentalk.asus.com/zh/discussion/65298/rog-6-ud-%E9%A2%A8%E6%89%87%E5%AE%89%E8%A3%9D-%E9%87%8D...


View post
From the information given it seems that the firmware update got interrupted and might have caused issues, that's why I recommended the Service Center since the AAC is not responding.

FunBike31
Community Legend I
Yes it's true, to confirm it will be necessary to stop and restart the ROG6 without the fan, then reconnect it.
If the ROG recognizes the fan and wants to make a bet, which will certainly fail, it's a firmware problem.
If not, the firmware of the fan has been permanently broken by the update stop and the solution is the service center