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Aero active Cooler6 keep disconnecting.

Star I

Model Name:Rog Phone 6

Firmware Version:32.2810.2212.241

Rooted or not:not

Frequency of Occurrence: Each time used

APP Name & APP Version (If your issue relates to the app): Aero Active cooler 6 

My Aero Active 6 cooler keep disconnecting while playing games without any reason,  connecting and disconnecting is interrupting my games . I've tried restarting the phone , already installed the lastest software update and cleaned the USB c ports. Auto shutdown settings if mix turn off also was disabled. Any solutions?




Hi, I haven't encountered the problem since the update.

Thank you!

@Mattias_ASUS hi. The cooler and kunai updated, now my right kunai doesn't work. Also, the problem with the fan is still happening.


You can share the log file with me via PM.

Hi, how do I get the log file? How can I message you via PM? I've been checking your profile and there is no send message or something. xD @Mansi_ASUS 

Star I

I have the same issue, any Fix?