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Wifi not turning on (hotspot too)

Gizan
Star II
Hello,
The WIFI on my ROG5 stopped turning on.
Tried rebooting it many times, no luck.
I also can cause my system UI to crash if i try turning my wifi on many times in a row.

My phone is not rooted, and i never temper with it. And hadn't get any update since i got it in May 2021.
The Software version is : 18.0830.2101.86
Android 11

It is actually the most expensive thing i own (without even counting in my Kunai3 controller). I use it heavilly everyday, and depend on it for work, for driving the company car and for entairtenement in the evening, it is actually the lone screen in my home. Yes, not enven a TV.

Please help me fix this. I really take good care of it. Never dropped, always on steady charge and good charging habits.
While watching a video, it started buffering. I thought i had a temporary connection black out. I went into the options and saw that it doesn't seem to find wifi (or the many neighbours ones that it usually picks up). So i rebooted the phone, and the wifi never worked ever since (the wifi it doesn't even turn on since that time)

Before this, i had the Rog 3.
I still have every thing : the phone box, the Kunai 3 controller box, the Controller, the charger, the original cable the original rog 5 case. The AeroActive cooler and it's box...

This device is my workstation, my GPS, my car dashboard, my TV and my friend xD

Very impatiently waiting for support. Thank you very much.
17 REPLIES 17

Gizan
Star II
Hello, the charger that came with the phone stopped working, is there any known information about this?

The phone charges with other bricks.
The charger doesn't work even with other phones or devices

FunBike31
Community Legend I
what would you like for info?, except if it's a breakdown when unpacking or you can send it back, there's nothing to say about it, except that you're lucky that the breakdown is the charger and not the Rog 5
If you could explain how you could post a charger failure on an existing post of a Wifi failure, bad night, too much alcohol, the logic escapes me so much that I wonder if the charger is really broken🤣

ASUS_Bot
Rising Star II
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