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Wifi and hotsopt not working

ruckys
Star II

I haven't downloaded the last update since I heard the problem with it, but a couple of days ago my mobile got rebooted and updated, the very next day the wifi and hotspot are not working. even it got power-off automatically a couple of times. When I spoke over the text messages with the agent, They said that I need to send the unit to them for inspection which would cost me around $85 and I should again pay for the repair cost, they will change the motherboard for this problem. 

My question is why should I pay for the unit damage that I didn't cause, there is no service center near me here in Dallas, USA.  This mobile is so important for me as a memory, but it's been only 2 years since I bought it and I cannot use it after this issue. it is so frustrating for me right now that I don't wanna through away this mobile but if this issue doesn't resolve I don't have any other option than carrying this mobile to consumer court.

10 REPLIES 10

Yogijangra
Star II

same issue with me on my rog5 wifi mac address is corrupted and now both wifi and hotspot not working

Falcon_ASUS
Moderator
Moderator

@Yogijangra 
According to what you described, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first. 
https://www.asus.com/support/faq/1006657
If the issue persists, I have PM you for confirming your product warranty.
Please check the PM inbox at the top right corner of the screen and kindly provide the requested information.
Sorry for any inconvenience it may be caused.

Thezaret
Star I

I have just gotten this problem myself j work as tech support at a retail store ill try and contact or asus guys and see if there is a fix

In most of the replies, I have seen that Asus is changing the motherboard for this problem and ASUS is not paying a penny for the repair, but charging $85 for diagnosis and the motherboard price which would be an additional $250-$300.

My country has a bit harsher wareanty laws than other countries so might be able to figure something out with asus but it might not affect other countries thou