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stuck in a continuous boot loop

renars
Star I

I am reaching out to seek urgent assistance with my ASUS ROG Phone 5S. Recently, after my phone's battery completely drained to 0%, it has become stuck in a continuous boot loop. Upon attempting to start the phone, I am presented with four options: 'Start', 'Power Off', 'Recovery', and 'Restart Bootloader'. However, selecting any of these options results only in the phone restarting and returning to the same screen, without resolving the issue.

I am at a loss about how to proceed from this point. Could you please provide guidance on what steps should be taken to resolve this situation? Is there a specific procedure I should follow to exit the boot loop and restore normal functionality to my device?

Your prompt assistance in this matter would be greatly appreciated, as the phone is crucial for my daily activities. Thank you in advance for your support and guidance.

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@renars 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

Hello 

Please guide me too. am also stuck at the same error.

Kannan25
Star II

Same issue Please guide me too