Showing results for 
Search instead for 
Did you mean: 

ROG Phone 5 WiFi and Hotspot not working

Star I

Asus ROG Phone 5. Bought in 2021. Warranty expired in June 2022. 

Was having a gaming session yesterday with no problems whatsoever until suddenly the phone restarted and then was unable to connect to Wi-Fi. No water damage, No drop damage. This phone is in pristine condition.

Went to an authorized ASUS service center and was told it was not worth repairing the motherboard as the cost would be worth 2/3 (~RM2000 = 440USD ) of the original price of the phone (~RM3000 = 650USD).

Is there an alternate solution to this problem? I am only using this phone for gaming and no other activities as it is a "Gaming" phone. I expected much more from Asus as the problem is clearly rampant in the community. 



I apologize for any dissatisfaction caused.
Regarding your feedback, could you please provide your mobile serial number or RMA number? This will allow me to request assistance from the local service team to better understand the situation. We apologize for any inconvenience this may cause.
** I have sent you a message, you can provide your contact information and RMA No through the message.

Star I

I'm having this exact same issue. Sudden restart then wi-fi not working neither activating. 😕

Regarding the issue you have reported, please refer to the following FAQ to see if the situation can be resolved. 
If the issue persists, we kindly request you to send your phone for repair to further investigate the matter. Once you obtain the RMA number, please provide it to me so that I can notify the service center about your case. 

I have sent you a message, you can provide your contact information and RMA No through the message.
Sorry for any inconvenience it may be caused.

Star II

This also happened to me after updating to Android 13 and I am also out of warranty. If this issue was caused by my negligence in using the phone, I wouldn't mind paying for the repair. However, since the issue came from their system update, it is not fair to charge us for changing their faulty board due to their faulty update.