This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ROG Phone 5 WiFi and Hotspot not working

snow1
Star I

Asus ROG Phone 5. Bought in 2021. Warranty expired in June 2022. 

Was having a gaming session yesterday with no problems whatsoever until suddenly the phone restarted and then was unable to connect to Wi-Fi. No water damage, No drop damage. This phone is in pristine condition.

Went to an authorized ASUS service center and was told it was not worth repairing the motherboard as the cost would be worth 2/3 (~RM2000 = 440USD ) of the original price of the phone (~RM3000 = 650USD).

Is there an alternate solution to this problem? I am only using this phone for gaming and no other activities as it is a "Gaming" phone. I expected much more from Asus as the problem is clearly rampant in the community. 

7 REPLIES 7

@KamiyuCj 
Regarding the issue you have reported, please refer to the following FAQ to see if the situation can be resolved.
https://www.asus.com/support/FAQ/1006657/ 
If the issue persists, we kindly request you to send your phone for repair to further investigate the matter. Once you obtain the RMA number, please provide it to me so that I can notify the service center about your case. 

I have sent you a message, you can provide your contact information and RMA No through the message.
Sorry for any inconvenience it may be caused.

Uiuegos
Star I

Unfortunately, Asus seems not want to adress this critical failure in their smartphones. Always the reply is send to repair and pay for it. It will take sometime but I'll get my phone fixed and won't be charged for that.

@Uiuegos 
I previously messaged you. Could you please provide me with the relevant information through messages?
Sorry for any inconvenience it may be caused.