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ROG PHONE 5 SUDDENLY TURNED OFF AND IS NOT STARTING EVER SINCE!!

Vismay
Star III
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Day 1 Of The Problem: (19 August, 2021)
My ASUS ROG Phone 5 was delivered to me on 5th June. I took extremely good care of it. While I was gaming today, it turned off all of a sudden. It wasn't even warm at the moment. I remember the battery was well over 50%. There is not even a single scratch on it and it has no physical damage or has never been dropped ever. I tried rebooting. 

Power on button, power on + volume down hold, power on + volume up hold, power on + both volume button. None of em worked. 

Plugged in the charger, the led indicator was also not working. 

I almost had an heart attack. I read on Asus rog forum that other owners of this device is also facing the same issue. Those of who faced it early, had it returned and those who faced later like me had to send to service center. As I read it's a faulty motherboard on this device. I am not sure though. I have applied for a pick up & drop repair service. It will take well over 25 days to get it repaired. My question is I paid 58 thousand rs for a device I can play games on and have fun not this headache.
I am a YouTuber, so I bought it to make high quality content. But this was not what I was expecting. It's been only 2 months since I got it for God's sake. 
It's under warranty so let's see what happens. I'll keep it updated. God bless me. ASUS ROG don't disappoint me any further.

Update 1 : Day 2 Of The Problem: (20 August, 2021)

I went to my local ASUS Service Centre. They checked my phone for any physical damage, since it's in pristine condition with only minor scratches on the tempered glass, they took it to send to the service station in Kolkata. It's about 200km from where I live. I had to sign a document stating some terms & condition. After all the paper work, I was informed it'll take around 10 days and I'll be notified via message and email the entire time and I can even track my device as it go. So that's preety neat. Let's see what'll happen next. I'll update as I get more info.

Some images for reference:

screenshot-2021-08-20-13-57-35-383-com-miui-gallery.jpg
screenshot-2021-08-20-13-56-29-978-com-miui-gallery.jpg

64 REPLIES 64

Vismay
Star III
Danishblunt

https://www.youtube.com/watch?v=YjWxsCM_B4U

Just so you know I predicted this happening before the phone even released. I got laughed at by Rog5 buyers claiming I only hate because "I can't afford it" or "You just hate because you hate ASUS". Well I should say "Well who is laughing now?" but in reality, it's just sad.


View post
Yeah true danish. Such a big brand name getting tarnished cause of these bugs and faulty hardware.

Vismay
Star III
Lord_Messi

https://zentalk.asus.com/en/discussion/comment/182316#Comment_182316

Still with me

It runs well but it would randomly freeze after 1-3 days and I must force restart it

Let's hope this is just a software failure


View post
Lord_Messi

https://zentalk.asus.com/en/discussion/comment/182316#Comment_182316

Still with me

It runs well but it would randomly freeze after 1-3 days and I must force restart it

Let's hope this is just a software failure


View post
Ah I see. Back up your data and try formatting the device. Maybe this fixes the issue.

Vismay
Star III
ARP_ASUS

Hi everyone,

The phone comes with a year of warranty so there is no need to worry. If there is something that is known from the ASUS side the same will be communicated to the customers.

As always you can check back threads. If there are any service concerns create a thread and I will take care of that.


View post
ARP_ASUS

Hi everyone,

The phone comes with a year of warranty so there is no need to worry. If there is something that is known from the ASUS side the same will be communicated to the customers.

As always you can check back threads. If there are any service concerns create a thread and I will take care of that.


View post
I know it comes with a 1 year warranty. But the problem is if it's the fault in manufacturing or a software issue, I can get it fixed for no cost while it's under warranty. But once my warranty is over, will you then fix it for free? Even though I am not at fault? I paid the 60k INR upfront for the device and have to pay more to get it fixed even though I took absolutely the best care of it?

Danishblunt
Hall of Fame I
Vismay

https://zentalk.asus.com/en/discussion/comment/182347#Comment_182347

Yeah true danish. Such a big brand name getting tarnished cause of these bugs and faulty hardware.


View post
As explained in my video because they rushed out the Rog5 it ended up being the disaster it is today. If Asus had waited and polished it, it would not have been the nightmare it is today. I hope they learned from this and make the Rog6 actually good.

Senku758
Star II
ARP_ASUS

Hi everyone,

The phone comes with a year of warranty so there is no need to worry. If there is something that is known from the ASUS side the same will be communicated to the customers.

As always you can check back threads. If there are any service concerns create a thread and I will take care of that.


View post
yeah, but it's been only 2 months and service center is telling me to change the motherboard. They are not charging me at all, its good and all but is your phone's life only 2 months? or don't you guys have good parts to assemble good phone at first.