VismayThe same things happened to me yesterday night with my rog5... I'm really disappointed with this issue... here at my location continuously raining for 2 days so today I was not able to go to the service centre but tomorrow I will go to ASC and will submit phone for further repaired process... hope so Asus will not disappoint me too with their service
Please tell us some basic information before asking for help:
- Model Name: Rog Phone 5
- Firmware Version:
- Rooted or not: NOT
- Frequency of Occurrence: Always
- APP Name & APP Version (If your issue relates to the app):
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My ASUS ROG Phone 5 was delivered to me on 5th June. I took extremely good care of it. While I was gaming today, it turned off all of a sudden. It wasn't even warm at the moment. I remember the battery was well over 50%. There is not even a single scratch on it and it has no physical damage or has never been dropped ever. I tried rebooting.
Power on button, power on + volume down hold, power on + volume up hold, power on + both volume button. None of em worked.
Plugged in the charger, the led indicator was also not working.
I almost had an heart attack. I read on Asus rog forum that other owners of this device is also facing the same issue. Those of who faced it early, had it returned and those who faced later like me had to send to service center. As I read it's a faulty motherboard on this device. I am not sure though. I have applied for a pick up & drop repair service. It will take well over 25 days to get it repaired. My question is I paid 58 thousand rs for a device I can play games on and have fun not this headache.
I am a YouTuber, so I bought it to make high quality content. But this was not what I was expecting. It's been only 2 months since I got it for God's sake.
It's under warranty so let's see what happens. I'll keep it updated. God bless me. ASUS ROG don't disappoint me any further.
ROG PHONE 5 SUDDENLY TURNED OFF AND IS NOT STARTING EVER SINCE!!