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ROG PHONE 5 SUDDENLY TURNED OFF AND IS NOT STARTING EVER SINCE!!

Vismay
Star III
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Day 1 Of The Problem: (19 August, 2021)
My ASUS ROG Phone 5 was delivered to me on 5th June. I took extremely good care of it. While I was gaming today, it turned off all of a sudden. It wasn't even warm at the moment. I remember the battery was well over 50%. There is not even a single scratch on it and it has no physical damage or has never been dropped ever. I tried rebooting. 

Power on button, power on + volume down hold, power on + volume up hold, power on + both volume button. None of em worked. 

Plugged in the charger, the led indicator was also not working. 

I almost had an heart attack. I read on Asus rog forum that other owners of this device is also facing the same issue. Those of who faced it early, had it returned and those who faced later like me had to send to service center. As I read it's a faulty motherboard on this device. I am not sure though. I have applied for a pick up & drop repair service. It will take well over 25 days to get it repaired. My question is I paid 58 thousand rs for a device I can play games on and have fun not this headache.
I am a YouTuber, so I bought it to make high quality content. But this was not what I was expecting. It's been only 2 months since I got it for God's sake. 
It's under warranty so let's see what happens. I'll keep it updated. God bless me. ASUS ROG don't disappoint me any further.

Update 1 : Day 2 Of The Problem: (20 August, 2021)

I went to my local ASUS Service Centre. They checked my phone for any physical damage, since it's in pristine condition with only minor scratches on the tempered glass, they took it to send to the service station in Kolkata. It's about 200km from where I live. I had to sign a document stating some terms & condition. After all the paper work, I was informed it'll take around 10 days and I'll be notified via message and email the entire time and I can even track my device as it go. So that's preety neat. Let's see what'll happen next. I'll update as I get more info.

Some images for reference:

screenshot-2021-08-20-13-57-35-383-com-miui-gallery.jpg
screenshot-2021-08-20-13-56-29-978-com-miui-gallery.jpg

64 REPLIES 64

Vismay
Star III
Lord_Messi

What happen to me is my device would randomly restart and would shut down automatically

I must force restart it to make it turn on

This phone has so many problems they must fix it ASAP

I really regret to bought this phone


View post
So is your device with you or have you sent it to get fixed? I too am regretting buying this now. I had so many options should have went for some other but not this. They really rushed to get it out in the market.

Vismay
Star III
rautmayur143

https://zentalk.asus.com/en/discussion/52002/rog-phone-5-suddenly-turned-off-and-is-not-starting-eve...

The same things happened to me yesterday night with my rog5... I'm really disappointed with this issue... here at my location continuously raining for 2 days so today I was not able to go to the service centre but tomorrow I will go to ASC and will submit phone for further repaired process... hope so Asus will not disappoint me too with their service


View post
Feels bad man. I hope your device too gets fixed brother. We are in the same boat.

Danishblunt
Hall of Fame I
https://www.youtube.com/watch?v=YjWxsCM_B4U

Just so you know I predicted this happening before the phone even released. I got laughed at by Rog5 buyers claiming I only hate because "I can't afford it" or "You just hate because you hate ASUS". Well I should say "Well who is laughing now?" but in reality, it's just sad.


Lord_Messi
Zen Master II
Vismay

https://zentalk.asus.com/en/discussion/comment/182240#Comment_182240

So is your device with you or have you sent it to get fixed? I too am regretting buying this now. I had so many options should have went for some other but not this. They really rushed to get it out in the market.


View post
Still with me
It runs well but it would randomly freeze after 1-3 days and I must force restart it
Let's hope this is just a software failure

ARP_ASUS
Community Legend II
Hi everyone,
The phone comes with a year of warranty so there is no need to worry. If there is something that is known from the ASUS side the same will be communicated to the customers.
As always you can check back threads. If there are any service concerns create a thread and I will take care of that.