ROG phone 5 sound problem

[SwaggieP]

Please tell us some basic information before asking for help:
Model Name: ROG phone 5
Firmware Version: latest for today July 26 2021
Rooted or not: no
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi all,

Does anyone experiencing the sound problem in your ROG phone 5? Whenever I open my Instagram or TikTok, the video starts playing and when I adjust the volume, the video will go buffering and never play. After that, my whole phone goes no sound at all even people calling it won't ring, just vibrate. The whole phone goes very laggy as well... For the game mobile legend, the sound effect in the effect is gone as well... I have to in-game restart the game then the sound will come back for one match only.. lol super sad

Anyone facing this problem? Any one got the solution?

[SwaggieP]

SwaggieP

https://zentalk.asus.com/en/discussion/comment/178268#Comment_178268

You have any solution? At first I thought my internet was lagging so I switch to my internet data. It's still the same. And then I reinstall the app, it's still the same too.... TikTok app is the worse, it'll make my whole phone become no sound...

View post

As you can see at first the video will play, after I try to adjust the volume, it just started to go buffering. I have a stable 4g connection. I open a random profile to try and for homepage of TikTok is still the same. And for Instagram those videos are just going buffering and won't load.

[mickey10021]

SwaggieP

https://zentalk.asus.com/en/discussion/comment/178321#Comment_178321

https://us.v-cdn.net/6031231/uploads/24M6D91N3W1A/2021-07-27-08-23-16.mp4

As you can see at first the video will play, after I try to adjust the volume, it just started to go buffering. I have a stable 4g connection. I open a random profile to try and for homepage of TikTok is still the same. And for Instagram those videos are just going buffering and won't load.

View post

Thanks. I also saw quite a few more users have the same issue after a few videos the sound disappear and need restart the phone.
Not everyone experience this issue and it seem to be only on WW firmware
Maybe someone need to send a logcat to really see an error

[Titan_ASUS]

@SwaggieP @__incisionAU
Hello, could you please help check settings below?
1. For [Settings] > [Accessibility > [Mono audio], is this option on or off on your phone?
2. If "on", please help disable it, then reboot your phone, and check if issue persists. Thanks.

[SwaggieP]

Titan_ASUS

@SwaggieP @__incisionAU

Hello, could you please help check settings below?

1. For [Settings] > [Accessibility > [Mono audio], is this option on or off on your phone?

2. If "on", please help disable it, then reboot your phone, and check if issue persists. Thanks.

View post

@mickey10021 @__incisionAU @TITAN this solution works. Go and try it out guys.

@TITAN thanks for the solution!

[SwaggieP]

SwaggieP

https://zentalk.asus.com/en/discussion/comment/178417#Comment_178417

@mickey10021 @__incisionAU @TITAN this solution works. Go and try it out guys.

@TITAN thanks for the solution!

View post

Ops wrong tag @Titan_ASUS