Problem with voice getting interrupted - sounds like "robot" during calls

[Eftapsixos]

Please tell us some basic information before asking for help:
Model Name: Asus ROG 5 16GB 256 WHITE
Firmware Version: 18.0840.2106.86
Rooted or not: NOT
Frequency of Occurrence: Randomly during calls
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi there...
Im having a problem with my phone which i have for less than 20 days.
During calls people tell me that my voice gets interrupted and that it sounds like a robot.
Problem happens during normal calls and even facebook messenger calls or Viber calls.
Happens randomly one time they can hear me normally and then suddently it gets interrupted with that "robot" like sound.
Problem was happening from the moment i got the device but thought i should wait and maybe a software update would solve it.Some days after i got it the current update came out and when i installed it problem appeared to not happen any more.But after some time people started telling me the same thing "voice interrupted" and robot voice again.
I have found another thread posted by someone else mentioning the same problem as mine and there are people that have the same thing but thread is closed.Link is below

GarethJax

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

1. Asus ROG 5 16gb 256gb Black

2. 18.0830.2101.86

3. No

4. Intermittent during calls

During calls I "disappear" for a brief moment, so the one I talk with cannot hear me. Then it's fine again, might just last a second or a few. It occurs randomly during calls, at times there are no issues for 15 minutes, then it can happen every second minute.

This happens with different people I talk with and on my old ROG (first generation) phone this doesn't occur with the same connection.

First I thought it might be due to how I hold the phone but it can happen on speakers too.

Anyone else experienced this?

Loving the phone otherwise, but this is rather annoying!

Asus ROG 5 - Voice disappear during calls

What should i do,should i speak with asus?Will they repair the phone or replace it since there hasnt been many days since day of purchase and problem appeared from the start.
Thanks in advance

[Eftapsixos]

krnapj

https://zentalk.asus.com/en/discussion/comment/180443#Comment_180443

Rather than getting it repaired ,ask them to show you an rog with latest updated firmware which doesn't have this problem .

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wait,you saying that this could be a problem with software?Not problem with one of the microphones?Have you read anything except those 2 threads that people have this problem?

[krnapj]

If it was a problem with hardware it should always be there , it only starts after a couple of minutes of talking on speakerphone , and when it starts you toggle the speaker off n then on n it goes away, I don't see how this can be a hardware problem , and alot of us have it.it is unlikely that so many of us got faulty microphones. But I am no tech expert.
Moreover if it was a hardware problem , these moderators must have replied and directed us to go to service center.
But since they are not replying , m sure they took note of it and are trying to work on it .
That is just what I think .

[Eftapsixos]

krnapj

If it was a problem with hardware it should always be there , it only starts after a couple of minutes of talking on speakerphone , and when it starts you toggle the speaker off n then on n it goes away, I don't see how this can be a hardware problem , and alot of us have it.it is unlikely that so many of us got faulty microphones. But I am no tech expert.

Moreover if it was a hardware problem , these moderators must have replied and directed us to go to service center.

But since they are not replying , m sure they took note of it and are trying to work on it .

That is just what I think .

View post

So... Asus have told me to reset the phone to "avoid problems with software".
If problem doesn't get fixed I should send them the phone for repair (to czechia I'm currently living in cyprus). It will be free shipping but my problem is seeing how many people are having the same problem it's a possibility the problem is with software and I will send it for no reason (don't like that the phone will be opened for no reason if its software related)
Phone is 25 days old with zero scratches zero gaps from opening closing dont want to risk it Comming in a different state that it is now.
I will test the reset and I will report back.
WHY none of the mods here respond to the problem to let us know is it software related or hardware so we can at least relax and wait for the next update 😞

[Eftapsixos]

Just to let you know that I tried the safe mode which disables all the apps downloaded from the user and problem is still there

[krnapj]

Brother,my phone had developed another problem,phone crashed and suddenly wifi n hotspot stopped working ,i hv given it to service center.i will be getting a motherboard upgrade.to my surprise,at my city’s service center there were already 4 rog 5’s with the same problem.most of the people dont waste their time n energy on these forums n get their phones repaired in the traditional way.these guys dont even read our posts anyway.rog 5 was a stupid phone with many bugs. Your concerns r genuine , but there wont be any scratches or gaps.they hv quality assessment team,and phone is opened using specific machines.there is nothing to worry and this is our only option.if it was a software bug,factory reset would hv removed it only.its what the service center guys told me.