Phone stop charging

[nabihamer]

I set my phone on charger on 14/September this month and it was 18% of charge I checked the phone after 10 minutes and it's was 10% charge and I note the phone battery keep drain although that the phone show me that it's charging with the led on until it die completely
Now I'm trying to charge my phone but is not working and even the led of charge not turning on
What can I do ?

[ronald1985]

nabihamer

https://zentalk.asus.com/en/discussion/comment/186604#Comment_186604

Also the phone not turning on I tried to charge in each of the phone port no one of them work the phone look completely dead 😞

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Thanks, probably best to visit service centre if no charger/ports is working for the phone.

[nabihamer]

ronald1985

https://zentalk.asus.com/en/discussion/comment/186636#Comment_186636

Thanks, probably best to visit service centre if no charger/ports is working for the phone.

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Yeah that what I think I need I was wondering if this under the warranty of Asus

[ronald1985]

nabihamer

https://zentalk.asus.com/en/discussion/comment/186637#Comment_186637

Yeah that what I think I need I was wondering if this under the warranty of Asus

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It depends I guess, but sounds like it would be under warranty assuming there's no user damage.

[Irene2_ASUS]

Hi @nabihamer,
We recommend you to contact your local Asus Service Center.

[nabihamer]

Irene2_ASUS

Hi @nabihamer,

We recommend you to contact your local Asus Service Center.

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I contact them and since I bought my phone from china it's have a local warranty and they will fix the phone with fee only even if it's there problem the phone stop charging and they don't want to fix there problem