My rog 5 speaker no sound

[Teoh96]

Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: 18.0840.2201.229
Rooted or not: not
Frequency of Occurrence: since today 04-04-2022 (maybe after 5pm)
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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my speaker suddenly no sound, before it happen i still can watch youtube, tiktok listen music and make a phone call. I think after 5pm, my phone speaker suddenly no sound..... eventhought i turn off and restart still like that, but i connect computer speaker or earphone still have sound. Just handphone speaker cannot work, still no sound. Anyone can help fix the problem??? T_T

[ExodusCODM]

Omkar13579

https://zentalk.asus.com/en/discussion/comment/209895#Comment_209895

This is very concerning. Have you perhaps tried raising a complaint with the service center as the replacement could have been a faulty piece. Wonder if anyone else who's had a replacement motherboard complain of this issue

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I've heard countless things like this 😂 "faulty hardware" "thermal paste not applied"; no, none of this is the case. The f-ed up the design big time and now their newer motherboards are made like this to prevent from dying again.

[Teoh96]

Asus Rog 5s got this kind of problem?

[KyawZin23]

I'm having same issue on my ROG 5.

[Pankajtrijal]

Did it get solved?