My rog 5 speaker no sound

[Teoh96]

Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: 18.0840.2201.229
Rooted or not: not
Frequency of Occurrence: since today 04-04-2022 (maybe after 5pm)
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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my speaker suddenly no sound, before it happen i still can watch youtube, tiktok listen music and make a phone call. I think after 5pm, my phone speaker suddenly no sound..... eventhought i turn off and restart still like that, but i connect computer speaker or earphone still have sound. Just handphone speaker cannot work, still no sound. Anyone can help fix the problem??? T_T

[Omkar13579]

ExodusCODM

I faced the same. Mobo replacement will fix it. Say goodbye to the smooth performance that you were getting before

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wdym?. The phone has performance issues after a mother board replacement?

[MT0]

Omkar13579

https://zentalk.asus.com/en/discussion/comment/209842#Comment_209842

wdym?. The phone has performance issues after a mother board replacement?

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I think what he meant is after replacing your motherboard before they give it back to you they will update it to the latest version firmware which has some performance issue.

[Omkar13579]

MT0

https://zentalk.asus.com/en/discussion/comment/209849#Comment_209849

I think what he meant is after replacing your motherboard before they give it back to you they will update it to the latest version firmware which has some performance issue.

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wouldnt that be a temporary issue tho? lets see what he has to say about it as from my experience none of the builds really have immense performance issues

[ExodusCODM]

Omkar13579

https://zentalk.asus.com/en/discussion/comment/209852#Comment_209852

wouldnt that be a temporary issue tho? lets see what he has to say about it as from my experience none of the builds really have immense performance issues

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Unfortunately it's a permanent issue. The performance is intentionally capped in newer motherboards to prevent them from dying again

[Omkar13579]

ExodusCODM

https://zentalk.asus.com/en/discussion/comment/209866#Comment_209866

Unfortunately it's a permanent issue. The performance is intentionally capped in newer motherboards to prevent them from dying again

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This is very concerning. Have you perhaps tried raising a complaint with the service center as the replacement could have been a faulty piece. Wonder if anyone else who's had a replacement motherboard complain of this issue