My mobile data connection keeps turn off when gaming

[WROMEXX]

Please tell us some basic information before asking for help:
Model Name:asus rog phone 5 16/256
Firmware Version:188
Rooted or not:not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): pubg new state
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
my mobile data connection is good 4g connection but when i open any game it turning off and disconnect server then it goes back on 😞 whats wrong?

[Irene2_ASUS]

Hi @WROMEXX ,
1.I would suggest to clear cache both in PUBG app and system wide.
2.You can try to reset your Network, for that go to:
Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth
3.Also reset app preferences.
4.If still you encountered the same issue after trying previous steps then you can try to "Factory Reset" your device.
Settings>System>Reset options>Erase all data(factory reset)
*Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

[FunBike31]

WROMEXX

Please tell us some basic information before asking for help:

1. Model Name:asus rog phone 5 16/256
2. Firmware Version:188
3. Rooted or not:not
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app): pubg new state

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

my mobile data connection is good 4g connection but when i open any game it turning off and disconnect server then it goes back on 😞 whats wrong?

My mobile data connection keeps turn off when gaming

Before doing all this I advise you to do this search "disconnect 4g open games pubg new state" in Google.
This an anti-cheat feature that was put in place 3 or 4 days ago which is particularly aggressive and stupid.

[FunBike31]

and also this
https://newstate.pubg.com/fr/news/247

[WROMEXX]

Irene2_ASUS

Hi @WROMEXX ,

1.I would suggest to clear cache both in PUBG app and system wide.

2.You can try to reset your Network, for that go to:

Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

3.Also reset app preferences.

4.If still you encountered the same issue after trying previous steps then you can try to "Factory Reset" your device.

Settings>System>Reset options>Erase all data(factory reset)

*Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

View post

it not helping i tryed aready factory reset and all