my fingerprint settings missing,air triggers not working, sim card not detected, how i fix it?

[Dilnayana46]

Please tell us some basic information before asking for help:
Model Name:rog phone 5
Firmware Version:
Rooted or not:no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

[Irene2_ASUS]

Hi @Dilnayana46 ,
Are you on the latest firmware 18.0840.2109.176?
About Sim card not detected, did you have same issue in both slots?
Regarding fingerprint setting missing, it could be that you turn it off, check the following,
Go to Settings -> Security & lock screen -> Fingerprint -> Unlock device -> Show/hide option
For air trigger, Go to settings => Apps => Clear cache and storage of Armory crate and AirTriggers.
You could also back up your data and perform a factory reset.
Let me know if your issue persist after all these steps

[Neel007]

Asus knows everything about problem. Please give us refund and All the best for your future.

[jamessharon013]

Irene2_ASUS

Hi @Dilnayana46 ,

Are you on the latest firmware 18.0840.2109.176?

About Sim card not detected, did you have same issue in both slots?

Regarding fingerprint setting missing, it could be that you turn it off, check the following,

Go to Settings -> Security & lock screen -> Fingerprint -> Unlock device -> Show/hide option

For air trigger, Go to settings => Apps => Clear cache and storage of Armory crate and AirTriggers.

You could also back up your data and perform a factory reset.

Let me know if your issue persist after all these steps

View post

I'm also facing the same issue on Asuz 5z. Tried factory data reset, still the issue persist.
Please let me know how to fix it.

[Lord_Messi]

Hardware faulty
Replace your motherboard