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fingerprint sensor

pulledout2late
Star III

just got the phone, fingerprint sensor worked 2 updates ago, did 1st update stopped working all together ive factory reset still doesnt work, anyone have a fix?

 

2 REPLIES 2

Mattias_ASUS
Moderator
Moderator

Hello @pulledout2late 

You can always try to do a SMMI test to see if the module is working as intended, you can do this by opening the calculator app and typing ".12345+=" then selecting Single test and do the Fingerprint Test.
If the test fails then there could be something wrong with the module itself, if this is the case then please reach out to your closest ASUS Service Center for further investigation.
https://www.asus.com/support/service-center-location/

yea thanks i did the test it passed, so thought i try setting print to see if it worked, well it did so om not sure what the issue was after updating.