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my asus 5s suddenly power off & suddenly restart

rts
Star II

when my mobile is idle or i put on table or pocket it's automatically restart itself...

it's software issue or  hardware issue is anyone face the problem please help me what to do?

2 REPLIES 2

Aureliannn_ASUS
Moderator
Moderator

Hi @rts ,

according to your problem, it is suggest that you can try the below troubleshooting steps first.

https://www.asus.com/support/FAQ/1015488/

Also, I have PM you for confirming issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

ZenBot
Community Manager
Community Manager
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