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Early morning update version after that totally cannot connect WIFI

Ktk
Star II
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 5
Firmware Version: 18.0840.2201.226
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

14 REPLIES 14

Gustav_ASUS
Community Legend III
@Ktk Start off by clearing cache files system-wide and then reboot your device.
Settings -> Advanced -> Mobile manager -> Cleanup
If the issue persists after rebooting your device, try rebooting in safe mode and see if you can enable Wi-Fi then.
Hold down power button to open the power menu -> Hold down the "Power off" button until asked if you want to reboot in safe mode
If you still can't enable Wi-Fi after performing the steps above, please contact a local ASUS service center and explain your issue to them, as your device might need to be serviced.

ReaperZ_Wolf
Zen Master I
Ktk

https://us.v-cdn.net/6031231/uploads/ZV72G74NMLZX/2022-02-25-20-59-46.mp4

Please tell us some basic information before asking for help:

  1. Model Name: ROG PHONE 5
  2. Firmware Version: 18.0840.2201.226
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================


Early morning update version after that totally cannot connect WIFI
Welcome to the party.

Ktk
Star II
Ok... I tried it... But still can't enable... Omg... Disappointed...
O
Gustav_ASUS

@Ktk Start off by clearing cache files system-wide and then reboot your device.

Settings -> Advanced -> Mobile manager -> Cleanup

If the issue persists after rebooting your device, try rebooting in safe mode and see if you can enable Wi-Fi then.

Hold down power button to open the power menu -> Hold down the "Power off" button until asked if you want to reboot in safe mode

If you still can't enable Wi-Fi after performing the steps above, please contact a local ASUS service center and explain your issue to them, as your device might need to be serviced.


View post
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 5
Firmware Version: 18.0840.2201.226
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

ReaperZ_Wolf
Zen Master I
Your Wi-Fi component in the motherboard has burnt out. You are welcome to visit the service centre. All the best.