05-27-2024 10:01 PM
Issues:
After I have updated to latest firmware the phone keeps restarting every 2-3 minutes and some issue occurs.
Sim card not detected.
Process.com.android.phone isn't responding when I select Sim card or Call on Settings.
USB port (Side and Bottom) not working to connect on PC using 3 diiferent original ROG cable (Rog 2,3 and 5) but it's charging
I've tried clearing cache of System Ui and Factory Reset the phone but the error still occur.
I can't manually update my firmware to lower since usb port cant connect to pc.
Please upload newer android 12 version that might fix the database.
05-29-2024 11:36 AM
Hello @mrmilagroso
Can you enter in safe mode to check if the issue still persists:
https://www.asus.com/support/faq/1005163/
If it's the case that your device still malfunctions, it's recommended to reach out to your local service center. We apologize for the inconvenience.
05-29-2024 12:23 PM
Yes already tried entering safe mode too. Almost 2-3 minutes max and it will reboot sim card not detected usb not recognize on pc.