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Rog 3 sim card and USB port not working adter updating to latest firmware

mrmilagroso
Star I
  • Model Name: Rog Phone 3
  • Firmware Version: Android 12 31.0210.0210.309
  • Rooted or not: Not Rooted
  • Frequency of Occurrence: Every 2-3 Minutes.
  • APP Name & APP Version (If your issue relates to the app)

Issues:

After I have updated to latest firmware the phone keeps restarting every 2-3 minutes and some issue occurs.

Sim card not detected.

Process.com.android.phone isn't responding when I select Sim card or Call on Settings.
USB port (Side and Bottom) not working to connect on PC using 3 diiferent original ROG cable (Rog 2,3 and 5) but it's charging

 

I've tried clearing cache of System Ui and Factory Reset the phone but the error still occur.

I can't manually update my firmware to lower since usb port cant connect to pc.

Please upload newer android 12 version that might fix the database. 

 

2 REPLIES 2

keren_ASUS
Moderator
Moderator

Hello @mrmilagroso 

 

Can you enter in safe mode to check if the issue still persists:

 

https://www.asus.com/support/faq/1005163/

 

If it's the case that your device still malfunctions, it's recommended to reach out to your local service center. We apologize for the inconvenience. 

 

 

Yes already tried entering safe mode too. Almost 2-3 minutes max and it will reboot sim card not detected usb not recognize on pc.