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Battery Drain Issues

karthikraina404
Star II
Please tell us some basic information before asking for help:
Model Name: ROG 5 GLOBAL EDITION
Firmware Version: ON Latest version
Rooted or not: not
Frequency of Occurrence: Daily
APP Name & APP Version (If your issue relates to the app): OS
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I JUST PLAYED 1HR PUBG AND 30MINS OF LISTENING MUSIC, PLEASE CHECKOUT THE BATTERY DRAIN ON SCREENSHOT AND PROVIDE A SOLUTION
screenshot-20210526-110701364-281-29.jpg

84 REPLIES 84

karthikraina404
Star II
ARP_ASUS

Hi everyone,

Whoever is facing the issue,

please update the new version:

https://zentalk.asus.com/en/discussion/48672/

Do let me know if you all are still facing the issue after the update.


View post
Hi Bro, I am on already latest version, still facing battery drain issue.

jutleys
Star III
Same issue here too the update fixed nothing for battery draining well it don't mention anything was fixed in the change log for battery draining anyway. I really hope this battery draining issue gets fixed ASAP as it does effect the daily use of the phone dramatically when it drains battery for no apparent reason.

jutleys
Star III
ARP_ASUS

Hi everyone,

Whoever is facing the issue,

please update the new version:

https://zentalk.asus.com/en/discussion/48672/

Do let me know if you all are still facing the issue after the update.


View post
The update file is broken or not working download size is always 771mb when transferring to phone is gives a error message when trying to open the zip file its corrupt. The website says it should be 3.29GBytes so there's a chunk missing.

quangchuot1509
Star III
i have the same issues about battery draining and heating while using, so i wonder that any dev concern about that.

Anders_ASUS
Hall of Fame III
waxy78611

https://zentalk.asus.com/en/discussion/comment/169276#Comment_169276

Hi, I've updated to the latest software but this battery drain bug is still there. The only bug which was fixed is the call echo. Here are the list of bugs which I've created a thread for but no Dev has bothered to reply to, number 7 has been fixed with this update but still many more bugs. Here's the list:

1. Battery drain either through Android OS, Android System, Mobile Network standby or all 3 simultaneously.

2. Excessive Heat from the device even with normal usage. This can definitely be linked to the battery draining apps mentioned above so perhaps if those apps are fixed so will the heating issue.

3. 5G & Volte not working for many users. This seems to be happening predominantly in the UK. Upon checking XDA forums, it's apparent that Volte does work in India, Asia & on some networks in America. However, volte does not work at all on any network in the UK. Same goes for 5g, haven't seen any luck in the UK myself even by trying different carriers and yes I've been in 5g hotspots. However, users in Indian, Asia and America seem to have 5g running perfectly.

4. Standby battery drain due to Android OS, Android System & Mobile network signal or all 3 simultaneously. This again is linked to the first point stated above.

5. Charging issue. Even with slow charging active, the phone still charge very fast as if hyper charge is on. The battery icon displays the hyper charge symbol so it's definitely a software bug.

6. Screen refresh rate. Although the phone doesn't come with a 90hz option, it would be massively appreciated if this could be added (should be possible). This option of 90hz will no doubt be a boost for battery life aswel as phone temps. Also many users have requested this. It's definitely the sweet spot & perfectly balanced.

7. Call issues. I along with other users have noticed an issue when on a call. Voice goes in and out, person on other end says they can't hear us for a brief period and voice goes in and out. Same when phone is on loudspeaker. This is now Fixed with the latest update.

8. Ghost touch. This happens mainly when on Ultra Durable mode or with 60hz active. Self explanatory.


View post
Regarding
#1 I've asked you for a log but you never replied. Maybe I can get help from someone else
#2 Could be you experience this either because the phone is better than most phones at moving the heat out from the phone or because of #1 as you say
#3 We're constantly working on expanding our VoLTE support but you can't call this a bug
#4 Same as #1
#5 It's not a bug that the logo doesn't change but you have to be more specific. Please have a look at my reply to this thread and try again https://zentalk.asus.com/en/discussion/48106/rog-phone-5-slow-charging-doesnt-work#latest
#6 This is not a bug. You're making a feature request. Most phones with Samsung panels doesn't offer 90Hz and there's a reason for this. But I will add +1 to this request
#7 Fixed
#8 I haven't seen this issue. Please help me find the thread so we can collect logs