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Asus Rog Phone 5s can't update.

Star I

Hello, I already had Android 13 on my phone like 2 months ago, but after I sent the phone to warranty, they didn't want to fix it on the warranty, and when I got it back, it only had Android 12, and I can't update it either from the phone or the official website.


Please refer to the following FAQ to confirm the firmware version used on your phone.
[Phone] Where to find the device software information?
Thank you.


Based on the symptoms you've described, it appears to be more like a battery malfunction.
I would suggest you bring back your device to our service center for further confirmation.

The following is the contact information: 

Also you can contact the local service center for help.
The following is the contact information: 

Sorry for any inconvenience it may be caused.

And what about me? I don't hava any issues related to the battery.  At least not yet.