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widevine L3 why??? i did nothing but today I cant see netflix HD suddenly

TaeSeong
Star I
Please tell us some basic information before asking for help:
Model Name: I003DD
Firmware Version: 17.0823.2099.98-0
Rooted or not: not
Frequency of Occurrence: widevine L3 why???
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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128 REPLIES 128

avcayetano
Star III
Got back to L1 after the new FOTA. Thanks Asus team specially to @Christine_ASUS . Just incase it's still L3 for the others, just clear the cache and storage of the Netflix app. Then try again, got mine restored that way. Thanks again!

jaycaminero
Star II
avcayetano

Got back to L1 after the new FOTA. Thanks Asus team specially to @Christine_ASUS . Just incase it's still L3 for the others, just clear the cache and storage of the Netflix app. Then try again, got mine restored that way. Thanks again!


View post
nice tip! thanks @avcayetano!
finally got L1!!! @christine900813 @Christine_ASUS thanks for the support!!!

yethuprasad_280
Star II
So finally Asus has pushed out OTA update which resolved getting downgraded to Widevine L3. I got an update today morning now its back to Widevine L1

robobit
Star I
screenshot-20210126-121223322.jpg
screenshot-20210126-121049941.jpg
screenshot-20210126-110341434.jpg
Ok..the update didnt fix the L3 widevine for me. i have tried clear cache n storage for netflix and the app is already updated but I still have L3 status and SD only.
I'm guessing asus only made the update for english netflix only and not for other region? 🤦‍:male_sign:

nugrahadwiko
Star I
robobit

screenshot-20210126-121223322.jpg

screenshot-20210126-121049941.jpg

screenshot-20210126-110341434.jpg

Ok..the update didnt fix the L3 widevine for me. i have tried clear cache n storage for netflix and the app is already updated but I still have L3 status and SD only.


View post
Exactly the same thing happened to me, how do I fix this, mods?