widevine L3 why??? i did nothing but today I cant see netflix HD suddenly

[TaeSeong]

Please tell us some basic information before asking for help:
Model Name: I003DD
Firmware Version: 17.0823.2099.98-0
Rooted or not: not
Frequency of Occurrence: widevine L3 why???
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[avcayetano]

Got back to L1 after the new FOTA. Thanks Asus team specially to @Christine_ASUS . Just incase it's still L3 for the others, just clear the cache and storage of the Netflix app. Then try again, got mine restored that way. Thanks again!

[jaycaminero]

avcayetano

Got back to L1 after the new FOTA. Thanks Asus team specially to @Christine_ASUS . Just incase it's still L3 for the others, just clear the cache and storage of the Netflix app. Then try again, got mine restored that way. Thanks again!

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nice tip! thanks @avcayetano!
finally got L1!!! @christine900813 @Christine_ASUS thanks for the support!!!

[yethuprasad_280]

So finally Asus has pushed out OTA update which resolved getting downgraded to Widevine L3. I got an update today morning now its back to Widevine L1

[robobit]

Ok..the update didnt fix the L3 widevine for me. i have tried clear cache n storage for netflix and the app is already updated but I still have L3 status and SD only.
I'm guessing asus only made the update for english netflix only and not for other region? 🤦‍:male_sign:

[nugrahadwiko]

robobit

Ok..the update didnt fix the L3 widevine for me. i have tried clear cache n storage for netflix and the app is already updated but I still have L3 status and SD only.

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Exactly the same thing happened to me, how do I fix this, mods?