widevine L3 why??? i did nothing but today I cant see netflix HD suddenly

[TaeSeong]

Please tell us some basic information before asking for help:
Model Name: I003DD
Firmware Version: 17.0823.2099.98-0
Rooted or not: not
Frequency of Occurrence: widevine L3 why???
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[puppy_1982]

After multiple times reinstalled Netflix app change back L1 security level and full HD support returned back

[Christine_ASUS]

Glad to hear that 🙂

[Venkat_Rao]

My widevine is changed to L3 from L1 I'm currently using the ASUS6z device.

Please help.

[Christine_ASUS]

Hi Venkat Rao
Here is ROG3 community, please refer to the link below as similar issue at ZenFone 6 community. Kindly report your device detail and issue scenario there. Thank you.

finnandjake1010

Please tell us some basic information before asking for help:

1. Model Name: Zenfone 6
2. Firmware Version: WW_18.0610.2101.127
3. Rooted or not: no
4. Frequency of Occurrence: when trying to play videos on amazon prime video
5. APP Name & APP Version (If your issue relates to the app): amazon prime video, DRM info

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I was trying to play some videos I had downloaded when I was on android 10, but then when I updated to android 11 the videos were unplayable because of the DRM security level, I deleted and downloaded again the videos but the quality can't get very high, I used DRM info to check the security level and turns out it is L3, yes I have tried rebooting the phone but still shows me L3

Widevine CDM security level changed to L3 after A11 update