Widevine CDM security level changed to L3 after A11 update

finnandjake1010finnandjake1010 Level 1
edited March 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6
  2. Firmware Version: WW_18.0610.2101.127
  3. Rooted or not: no
  4. Frequency of Occurrence: when trying to play videos on amazon prime video
  5. APP Name & APP Version (If your issue relates to the app): amazon prime video, DRM info

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I was trying to play some videos I had downloaded when I was on android 10, but then when I updated to android 11 the videos were unplayable because of the DRM security level, I deleted and downloaded again the videos but the quality can't get very high, I used DRM info to check the security level and turns out it is L3, yes I have tried rebooting the phone but still shows me L3



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