widevine L3 why??? i did nothing but today I cant see netflix HD suddenly

[TaeSeong]

Please tell us some basic information before asking for help:
Model Name: I003DD
Firmware Version: 17.0823.2099.98-0
Rooted or not: not
Frequency of Occurrence: widevine L3 why???
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[reuben4k]

First and last time I buy an Asus mobile device. Absolutely atrocious support not even acknowledging the widevine issue.

[MV]

reuben4k

First and last time I buy an Asus mobile device. Absolutely atrocious support not even acknowledging the widevine issue.

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Still people will buy this and next gen just because of ROG brand name.

[reuben4k]

MV

https://zentalk.asus.com/en/discussion/comment/138549#Comment_138549

Still people will buy this and next gen just because of ROG brand name.

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Yeh, I definitely won't be one of them.

[Christine_ASUS]

Hi @TaeSeong, @reuben4k & @Shane Fernandes
Sorry for any inconvenience it may be caused. Please check on your inbox and provide me your information for further steps. We will take the responsibility of the case if the device hasn't been rooted/unlocked/flashed custom rom before.

Hi PH
I had passed your case last week and I suppose our local team contacted with you already. If you have firm schedule to visit the service center, please let our local team or me to know so that I can give a word to our service center to take care of you case. If you have any other requires, please do not hesitate to let me know.

If there is anyone who has the same situation and I missed to reply or contact, please leave a message on the thread or PM me. Thank you and sorry for the inconvenience again.

[PH]

Christine_ASUS

Hi @TaeSeong, @reuben4k & @Shane Fernandes

Sorry for any inconvenience it may be caused. Please check on your inbox and provide me your information for further steps. We will take the responsibility of the case if the device hasn't been rooted/unlocked/flashed custom rom before.

Hi PH

I had passed your case last week and I suppose our local team contacted with you already. If you have firm schedule to visit the service center, please let our local team or me to know so that I can give a word to our service center to take care of you case. If you have any other requires, please do not hesitate to let me know.

If there is anyone who has the same situation and I missed to reply or contact, please leave a message on the thread or PM me. Thank you and sorry for the inconvenience again.

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As quoted earlier , going to a service center is not a fix as many cases have poped up where the fix was temporary and the issue circled back. This should be fixed via a FOTA. I have not rooted or done any changes to my phone