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Network recived call problem

Lamoul
Star II
Please tell us some basic information before asking for help:
Model Name:ZS661KS
Firmware Version: Android 10( QKQ1.200419.002.WW_phone-17.0822.2005.11)
Rooted or not: no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
I have problem when i recived call from anyone i Can not hear the interlocutor and same situation for he Can not hear me , i tried to fix this problem by restore as default but still same problem, this problem coccured only with recived call but for outgoing call its no prblem
screenshot-20200908-073049154.jpg










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5 REPLIES 5

Anders_ASUS
Hall of Fame III
Lamoul

Please tell us some basic information before asking for help:

  1. Model Name:ZS661KS
  2. Firmware Version: Android 10( QKQ1.200419.002.WW_phone-17.0822.2005.11)
  3. Rooted or not: no
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

I have problem when i recived call from anyone i Can not hear the interlocutor and same situation for he Can not hear me , i tried to fix this problem by restore as default but still same problem, this problem coccured only with recived call but for outgoing call its no prblem

screenshot-20200908-073049154.jpg

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Network recived call problem
Please wait for next FOTA. It includes a couple of network fixes and hopefully one of them relates to your issue. It should be available very soon

Owni
Star I
As the same problem I also face,,when i recived call from anyone i Can not hear the interlocutor and same situation for he Can not hear me , i tried to fix this problem by restore as default but still same problem, this problem coccured only with recived call but for outgoing call its no problem....


Please give us solution as soon as possible...

Skrue
Star III
I had this issue before, i had to do a factory reset which solved the issue.

Owni
Star I
I also do factory reset...and before setting it will be okay....but when I set up all app then again same problem....