ASUS - ZenTalk

Zexiar · ‎12-01-2020

Please tell us some basic information before asking for help:
Model Name: ROG Kunai 3
Firmware Version: Latest, can't find it.
Rooted or not: No
Frequency of Occurrence: Permanent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello. I connected the ROG Kunai 3 to my ROG Phone 3 to play and it worked fine until I got a prompt to update the firmware for the Kunai 3, so I tapped it. It said failed yo update and the right controller stopped working and would never responds, but the right controller still works.
I think this should be addressed very quickly as it basically bricked an expensive accessory.

ZT-6498cb35 · ‎01-08-2021

Zexiar
Sadly I'll take this as a hard lesson. this is the 3rd ROG Phone released and first I buy. With the awful bugs and issues I face with it. even tho it is advertised to be working with them. I will never buy an Asus phone in my life again after this. Unless they miraculously prove to me that their products are worth it, which I highly doubt they'll ever do, their phones are blacklisted forever for me.

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Hey, recently i connect kunai with that middle acc (acc to charge kunai) and use a cable to directly connected it to phone and it prompted to update firmware. Now my kunai can be used again. Maybe this method will help you too

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Zexiar · ‎01-08-2021

ashabusurur@gmail.com
https://zentalk.asus.com/en/discussion/comment/142865#Comment_142865
Hey, recently i connect kunai with that middle acc (acc to charge kunai) and use a cable to directly connected it to phone and it prompted to update firmware. Now my kunai can be used again. Maybe this method will help you too

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Amazing! Thank you, Thank you! I did the same, I used a USB-C to USC-C and connected the Charging Piece which you mentioned to my ROG 3. I also got a prompt to update the firmware and it worked perfectly!
I attached a screenshot of the hardware version as well. The Charger Version is also V3.1.0

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Zexiar · ‎12-03-2020

I'm bringing this up again as this should be solved. I've seen other facing the same problem on the Asus Armory app.

Zexiar · ‎12-05-2020

Still no update or response from Asus.
My issue has been around for almost a week now.

Zexiar · ‎12-06-2020

I contacted Costumer Service email, but they gave me no useful answer.
I'm pretty disappointed of this... a flagship phone should have better and proper support, and yet I got better support for a $150 phone more than a $1200 phone.

rogeriskira · ‎12-06-2020

Please fix this I'm now afraid to update my incoming kunais

ASUS - ZenTalk

Kunai 3 Not working