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Just purchased new charger from service centre but not charging

Star I
Please tell us some basic information before asking for help:
Model Name: Rog 3
Firmware Version:18:0410:2203:201
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Tried to charge my phone with the new charger I just bought yesterday 12/06/22, it not fast chargers and only says hypercharge. But it's not actually charging my phone, battery percentage actually goes down even while it says hypercharge. Same for the side port as well.

Running the latest firmware, another phone charger works fine both ports work. Please help mod
You can see it's showing hyper charge in battery but it's not working help me please

Rising Star II
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