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Heavy black crush issue even though I updated my device

rubel123kiran
Star III
Please tell us some basic information before asking for help:
Model Name: asus rog 3
Firmware Version: new version
Rooted or not: no
Frequency of Occurrence: everytimr
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I'm facing a very heavy black crush display on my device can u please solve that issue cause when ever I see some horror or other dark movies this makes very awkward and loose intrest in seeing that clips, picture or any other videos.
screenshot-20201027-223313369.jpg
Even though I updated my mobile I'm facing this problem please look into this problem thank you
35 REPLIES 35

rutikvichale
Star II
Pay attention to this issue as soon as possible

ARP_ASUS
Community Legend II
Hey  
Can you please share the below:
1. Firmware version - Please update the new update .98 (https://zentalk.asus.com/en/discussion/39004/201021-rog-phone-3-zs661ks-ww-17-0823-2009-98#latest)
2. App to play video (video title where you experience this)
3. Brightness setting 
4. Screenshot 

rubel123kiran
Star III
@ARP_ASUS
Firmware version: 17.0823.2009.98
Apps: YouTube, MX player
Brightness settings: 56%
screenshot-20201029-111705541.jpg
screenshot-20201029-111650159.jpg

I'm still wondering that is this amoled screen or lCD because all blacks are visible as grey

idrianwilliam
Star II
The last .98 update actually made it even worse than before. I just want to downgrade the previous version.