Fingerprint setting is missing.

[ZuuGAKz]

Please tell us some basic information before asking for help:
Model Name: ZS661KS
Firmware Version: 17.0823.2009.99
Rooted or not: No
Frequency of Occurrence: First time.
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I want to add a fingerprint to unlock the screen, but I can't find the Fingerprint menu and I've tried doing a factory reset and it still doesn't show up.

[Gustav_ASUS]

@mafuyu63159 Does your phone say Tencent on the back? It's possible you have a device that has been flashed with global firmware.
Also, can you tap on 'Screen lock' and take a screenshot of that menu?

[ZuuGAKz]

Gustav_ASUS

@mafuyu63159 Does your phone say Tencent on the back? It's possible you have a device that has been flashed with global firmware.

Also, can you tap on 'Screen lock' and take a screenshot of that menu?

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No, My phone say ROG on the back not Tencent.

[Fredrik910402]

Its a bug you need to enable this before and then you can se it 👍

[ZuuGAKz]

Fredrik910402

https://us.v-cdn.net/6031231/uploads/A03U6LDV4XFG/2020-12-01-15-11-45.mp4

Its a bug you need to enable this before and then you can se it 👍

View post

I've enable it, but it still won't show.