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KUNAI 3 Gamepad not working in USB handheld mode, how to set up?

Star II
Hi I need help my Kunai 3 gamepad seems not working in USB handheld mode in my ROG phone 3 I bought it yesterday, and I dont know if theres any specific instruction in using hanheld mode, i try bluetooth mode handhel it works, and bluetooth mode only it works fine, pls help me on how to use handheld mode usb thanks.

Community Legend III
For bumper mode, do the following:
Switch the button from BT to USB on the left-hand side of the gamepad.
Connect the case to your phone and make sure it's seated properly into the USB-C port.
Slide the two halves of the Kunai on to your phone.
For handheld mode, simply put the gamepad back together, remove the case and connect your gamepad to the phone with your USB-C cable.

Star II
hi thanks for the reply, ive tried handheld mode and it work properly, but bumper mode still not it once seems to work then it has a software update then i update it then it seems cant detect it again, i was thinking if the bumper and the usb c port has a problem something its kind of loose? but it seems perfect fit tough any other suggestion? thanks again.

Star II
I have they same problem bumper mode dosent work :c, I have the lastest version .99

Star II
I got reply from Asus HK, but I will go first to the store this weekend maybe they can decide or repair it there since its a little near from where im staying and since i just purchase it last monday its still under the replacement period which is 10 days, the reseller store told me,... Hope this can help you too guys...
HK Asus msg.
Thank you for sharing your query with ASUS and providing us the opportunity to assist you.
My name is Dominic Yeung and it's my pleasure to help you with your problem.
We apologize the problem that you are facing with our product.
The problems you are experiencing as described in email:
 ROG Kunai 3 Gamepad

My reply and suggestions:

Thank you for contacting us about the problem of kunai 3 being unable to connect to the phone using USB.
According to my info, the phone can be used directly after it is connected to the gamepad via USB. If it can only be used via Bluetooth connection, it is recommended to send it to the service center for repair.
Address: Room E, 19/ Floor, The Globe, 79 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong
Service hour: Monday to Monday 10:30-19:00, Sundays and Saturday and Public Holidays excepted
(Please note: Before performing any system restoration or repairing, please make sure to back up all the data in the machine. The engineer needs to reset the machine and perform the hardware test after the repair.)

Please refer to the following warranty clauses:
1. During the warranty period, ASUS will provide free inspection and maintenance service.
If the hardware failure is due to a natural loss, ASUS will pay for the replacement of the hardware.
2. Once the warranty is expired, customer will need to pay for inspection and part cost (If the part is out of stock or no longer manufactured, the inspection fee is required as well).
3. If the hardware failure is due to unnatural damage, the customer will still have to pay for the hardware during the warranty period (If the part is out of stock or no longer manufactured, the inspection fee is required as well).
4.You need to show the purchase order for the warranty

I hope that the above reply will solve your problem smoothly. If you need additional help or problem is still not resolved, please reply to this email and we will get back to you as soon as possible.
Thank you for your support of ASUS(HK)!
Case ID: A2012003152
ASUS(HK) Service Specialist: Dominic Yeung
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