A11 battery charging

[CHOOZR]

Please tell us some basic information before asking for help:
Model Name: ROG phone 3
Firmware Version: 18.0410.206.138
Rooted or not: no
Frequency of Occurrence: 1st
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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After updating to A11. realised my phone is unable to do hyper charge with the original charger, it only does fast charging.
Have tried clearing cache. anyone has any other suggestions?

Thanks

[Saifuddin]

CHOOZR

https://zentalk.asus.com/en/discussion/comment/178472#Comment_178472

Was hoping not having to do that

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Factory reset always helps

[CHOOZR]

okay, i factory resetted. Issue persist. Now when i charge it still is the same, the phone does not do hyper charging.
on a side note: the icon for slow charging is not showing in the status too when i tried toggling between them to see if there is any visual indication.
Anyone facing this issue too?

[CHOOZR]

@ARP_ASUS @Anders_ASUS or @Titan_ASUS
Is this a known issue or do i have to log this?

[gaureshsail]

CHOOZR

@ARP_ASUS @Anders_ASUS or @Titan_ASUS

Is this a known issue or do i have to log this?

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Update to A11 today facing the same issue/bug.

[Lord_Messi]

Try to wipe cache data partition