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Zephyrus G14 MyASUS app shows fan error.

pinkymart
Star I
MyASUS app says there may be an issue with the fans, but I have no issues with higher RPM's. No temperature problems. Nothing.
One click diagnosis shows no problems with the fans, but if I exclusively check fans, I get that error. Is this a software bug? Customized diagnosis fails to run both fans at the same time for some reason. I guess that what causes the issue.
I updated everything there is to update.
This is when I do one click :
one-click.png
This is when I do fan control exclusively.
customized.png


1 ACCEPTED SOLUTION

Accepted Solutions

Blake_ASUS
Community Legend II
Dear all,
My ASUS 3.0.32.0 has been released to solve the fan diagnosis issue.
Please kindly help to update.
Thank you.

View solution in original post

11 REPLIES 11

Blake_ASUS
Community Legend II
Hi there,
Can I know if you are using Win11?
And I would like to have your ASUS System Control Interface driver and MyASUS APP version.
Thank you very much.

pinkymart
Star I
Hello,
This post was before the latest MyASUS update. The error is now fixed.
However, it was unfortunate that I was advised by customer support to reset Windows to confirm it wasn't a hardware issue. It took 2 resets and a new update to realize MyASUS app was bugged.

Blake_ASUS
Community Legend II
Hi there,
Can I have your ASUS System Control Interface driver and MyASUS APP version to double check on the issue?
Thank you.

bishaljds
Star I
Hey, having the exact same issue. Can someone help pls. Am on win 11.
myasus: 3.0.29.0
asus sys con interface: 3.0.13.10