ZenScreen Go MB16AHP - Frozen / Power Button Unresponsive
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12-14-2020 11:32 AM
System: ZenScreen Go
Battery or AC: Battery and AC
Model: MB16AHP
Frequency of occurrence: This is the second time it happened.
Reset OS:
Screenshot or video:
========================
Detailed description:In the first time the monitor froze I waited a couple hours until the battery was drained and the monitor started working again. Now, after a full charge the monitor is frozen again and the power button is unresponsive with a green/yellow light on. If there a way to force the monitor to turn off?
Battery or AC: Battery and AC
Model: MB16AHP
Frequency of occurrence: This is the second time it happened.
Reset OS:
Screenshot or video:
========================
Detailed description:In the first time the monitor froze I waited a couple hours until the battery was drained and the monitor started working again. Now, after a full charge the monitor is frozen again and the power button is unresponsive with a green/yellow light on. If there a way to force the monitor to turn off?
7 REPLIES 7
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12-16-2020 05:39 PM
Hello Max,
May you try to press Power button and Menu Button at the same time
and see if the device can be forced shutdown and reboot?
Thank you.
May you try to press Power button and Menu Button at the same time
and see if the device can be forced shutdown and reboot?
Thank you.
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12-17-2020 08:30 AM
Hi Blake,
I tried pressing the power button and menu button at the same time and the device did not reboot.
Is there anything more that can be done? It been really hard giving my online lectures/talks without the second monitor. =/
Thank you,
I tried pressing the power button and menu button at the same time and the device did not reboot.
Is there anything more that can be done? It been really hard giving my online lectures/talks without the second monitor. =/
Thank you,
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12-17-2020 05:26 PM
Hello Max,
Please kindly provide the SN to me in the PM I send you.
I might need to guide you to the service center.
But I would need to informed the local team first.
Thank you.
Please kindly provide the SN to me in the PM I send you.
I might need to guide you to the service center.
But I would need to informed the local team first.
Thank you.
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