System: ZenScreen Go
Battery or AC: AC
Model: MB16AHP
Frequency of occurrence: 1 (so far!)
Reset OS:
Screenshot or video:
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Detailed description：
Exactly the same as reported here:
ZenScreen Go MB16AHP - Frozen / Power Button Unresponsive — ZenTalk (asus.com)This item has been working fine connected via HDMI to my Lenovo laptop for the few days that I have owned this item (and also using the USB-C connection for the mains charger).
However today it has stopped working. There is no display on the screen (completely black) although the laptop/OS (Windows 10) is still showing the screen as connected in the settings (when the HDMI is connected).
The power and menu buttons on the display are not responding at all. The power LED is on and I cannot turn it off. The OSD from the monitor is not working at all.
So I am stuck with a powered on but dead screen.
Based on the other thread, I will let the unit run flat and see if that causes it to reset/work when connected to power again. (Although that's hardly going to be a workable fix for the issue).
