08-17-202007:05 PM - last edited on 01-16-202412:50 AM by ZenBot
Please tell us some basic information before asking for help: Model Name: Firmware Version: Rooted or not: Frequency of Occurrence: APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. =======================================
Hi 2yktan Thank you for your asking. Has the device ever been fallen or broken before? Also, please try "the Factory Reset" Settings>System>Reset options>Erase all data(factory reset) Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
and i have tried "factory reset" several times. the result have been the same. is this a hardware or software? because it suddenly just decided to jump then i tried to update the software then reset it without any success. pls advise.