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Receiver not workin on my Zenfone9

marnero
Star I

My zenfone9 suddenly not work with the built-in receiver so that I cannot hear anything when calling, and current countermeasure for this is using speaker phone or BT headphones I can hear the voice who calling me.

There are no sign like sound distorted from the receiver, so looks the software issue which I updated.

Could you please support this?

The basic info is below

1.Model Name: Zenfone 9

2.Firmware version(Built version): WW_34.0304.2004.145(Android Version : 14)

3.Rooted or not: of course, not

4.Frequency & Occurance : every time I call to someone

And I also checked symptom with test mode, and done the receiver test and cannot hear anything.

BR

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