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We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint In Windows 10/11

Star I

Please help



May I know the complete model name of the product you are using?
Have you updated the BIOS and system to the latest version?
How to find Model Name

Star I


HI Falcon,

Thank you for the follow up.

I have updated everything

Device name Cuburko
Processor 13th Gen Intel(R) Core(TM) i7-13650HX 2.60 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Device ID F04D7FC8-C707-4E6C-95CE-395ECF6D66D9
Product ID 00342-21062-42993-AAOEM
System type 64-bit operating system, x64-based processor

Edition Windows 11 Home
Version 23H2
Installed on ‎20-‎Oct-‎23
OS build 22631.3737
Experience Windows Feature Experience Pack 1000.22700.1009.0

In short, I have tried multiple solutions that I could find online but no one worked for me.

- I have checked for my camera and it has all privileges needed

- ensured that I have installed Windows hello face as optional feature

- restarted Widnows Biometric Service from Services.msc


It seems that I am missing FaceDriver in C:\Windows\System32\WinBioPlugIns\FaceDriver


p.s. I am also noticed that I am missing Biometric devices in Device Manager

Could you please confirm if the laptop model you provided is from our? 
Since I am unable to verify your product model, I kindly request you to double-check if the model number is correct.
Thank you.