ROG ZEPHYRUS G14 - GA401QC

[Oyot]

#support

Hello, asking for support. My Zephyrus G14 is currently always in blackscreen. Keyboard is on with all the lights, but the screen seems to be completely black. Tried hard reset 40secs power button, still no response. Can anybody help with with this problem ? Just happened today. Yesterday was working fine. Thankyou

[Falcon_ASUS]

@Oyot
It is recommended that you refer to the following FAQ for troubleshooting.
[Windows 11/10] Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)

If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.