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Registration invalid serial number

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I'm trying to register my ASUS Prime 2390-A motherboard and I keep getting told my serial number is incorrect. I bought the product from Aria on 05/07/19. Will provide receipt on request. I no longer have the box so used command prompt to find the serial number, I copied it from there and the website says it's invalid. It has never been repaired or tampered with in any way.

Community Legend II
Hello darriuszr,
Please refer to below link to see if you can find some more information. (MAC, ISN is helpful too)

How to find product Serial Number
And please provide the information you have in the PM I send you.
Let's see what we can find out.