Product Registration Failed: Product is already registered

[Qiqo]

Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
========================
Detailed description：

[Farsquad]

Blake_ASUS

Dear all,

For such issue, of course I will help to check one by one.

But please kindly help to verify below items first because the registration issue is most likely related to them.

And the registration only affects warranty, which is based on purchase invoice, so no need to worry too much or hurry.

1. made a typo mistake on email when registration
2. product registered by your family
3. if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.

View post

Hello, I am having the same issue. I registered my laptop to the wrong email due to a typo. I tried getting it fixed via the Asus support and they claimed to have fixed the issue, but my laptop is still not registered to my email.

[GEEK_ASUS]

Hi @Farsquad ,
Please check your PM.
Thank you.

[tramgic99]

I have the same issue!

[GEEK_ASUS]

Hi @tramgic99 ,
Please check your PM.
Thank you.

[AyDee]

I have the exact same issue with my new router I bought a few days ago. The website is telling me that the product is already registered even though I bought it at retail and it was brand new.