External docking station issue
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09-20-2021 01:49 PM
Battery or AC: AC
Model: ASUS StudioBook 15H500GV
Frequency of occurrence:
Reset OS: Windows 10 (21H1)
Screenshot or video:
========================
Detailed description:
Hey Folks, I´m trying to connect the laptop to an external docking, in this case, Corsair TBT100; the connection is through the USB-C with a Cable that the docking included w/ docking. When I connected the docking, Windows showed the messages "USB or Thunderbolt device functionality might be limited" and Opened the Fix USB-C problems Microsoft page.
In my best understanding, the USB-C version 3.1 should support the external docking because when I used another one just to add one monitor, everything worked fine. Do you know if I need to download extra drivers or something like that? Also, I think the laptop doesn´t include the thunderbolt software to control the port.
I tried with other cables. However, the result is the same.
Thanks
Model: ASUS StudioBook 15H500GV
Frequency of occurrence:
Reset OS: Windows 10 (21H1)
Screenshot or video:
========================
Detailed description:
Hey Folks, I´m trying to connect the laptop to an external docking, in this case, Corsair TBT100; the connection is through the USB-C with a Cable that the docking included w/ docking. When I connected the docking, Windows showed the messages "USB or Thunderbolt device functionality might be limited" and Opened the Fix USB-C problems Microsoft page.
In my best understanding, the USB-C version 3.1 should support the external docking because when I used another one just to add one monitor, everything worked fine. Do you know if I need to download extra drivers or something like that? Also, I think the laptop doesn´t include the thunderbolt software to control the port.
I tried with other cables. However, the result is the same.
Thanks
1 REPLY 1
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09-23-2021 07:53 PM
Hi there,
The display signal that the type C is exporting is Displayport not Thunderbolt.
As I search online, Corsair TBT100 is a Thunderbolt dock?
Thank you.
The display signal that the type C is exporting is Displayport not Thunderbolt.
As I search online, Corsair TBT100 is a Thunderbolt dock?
Thank you.