Portable MB16AHP - Power Button Unresponsive

[mcovell1000]

System: Zenscreen Go Portable Monitor
Battery or AC: Battery and AC
Model: MB16AHP
Frequency of occurrence: Current Issue on 2x MB16AHP units
Reset OS: Windows 10 Pro
Screenshot or video:
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Detailed description：On 2 of the 4 MB16AHP units I own: The power button has become unresponsive. I can press and hold both power button and menu button to get the unit to power on for 2 seconds before it turns off and returns to it's unresponsive state. Depleting the battery does not fix the issue. Any help you can provide is appreciated. Thanks!
-Mat

[GEEK_ASUS]

Hi there,
Here we mainly discuss laptop related issues.
For your screen power button issue, please contact call center to have further assistance.
ASUS - Contact UsThank you.